top of page

Booking Terms & Conditions

Booking and Payment Terms

  • The person completing the Wainui Seaside Glamping Booking Form certifies they are over eighteen years of age; authorised to agree to all Terms and Conditions on behalf of all persons included in the Booking Form, including any person substituted or added at a later date; and are accountable for any party occupying the property.

  • Full payment at the time of booking via credit or debit card is required.

  • A 2.8% payment surcharge is applied automatically to all card transactions and is non-refundable.

  • Card data is held in a secure and encrypted environment with a third party payment service provider. 

  • Inability to pay the balance before the stated due date, will forfeit any prior deposit and the booking will be cancelled.

  • Bookings made within 48-hours of arrival require approval and email confirmation from the host.

  • All rates quoted are inclusive of 15% GST.

Cancellation Policy

  • Cancellation within 21-days of arrival date: 50% forfeit of the total booking price.

  • Cancellation within 10-days of arrival date: 100% forfeit of the total booking price.

  • For prior bookings any deposit is non-refundable if the stay is cancelled less than 21-days prior to the arrival date, however may be transferred to another booking if made within a 3-month period.

  • The 2.8% payment surcharge is non-refundable for all cancellations.

Changes to Bookings & Insurance

  • The host, Wainui Seaside Glamping, reserves the right to cancel any booking in the event of exceptional or unforeseen circumstances. By confirming this booking you agree that the host liability is limited to a refund of the booking cost, and that under no circumstances shall extend to any incidental or other costs incurred. Wainui Seaside Glamping will provide the option for either a full refund, or to rebook another available date.

  • Any change or cancellation requests are to be emailed as soon as possible.

Conditions of Stay

  • Guests have the right to occupy the designated and booked location on the property at Wainui Seaside Glamping for the paid holiday period only. During this holiday period guests must follow and familiarise themselves with any procedures, conditions or terms emailed prior to their stay or provided in the Welcome folder available onsite.

  • Guests shall at all times take reasonable and proper care of the property and its furnishings and leave them in the same condition, cleanliness and tidiness they arrived to. Any repair work or additional cleaning expenses resulting in the guests holiday will be charged to guests at the owners discretion. Any bond paid may be forfeited.

  • Any damage during the holiday period must be reported to Wainui Seaside Glamping promptly.

  • Smoking and the lighting of candles or external camp fires is not permitted anywhere on the property. 

  • The fireplace is not permitted for use between December and March.

  • No drugs, smoking of any substance, vaping (vapor smoking) or excessive drinking is permitted on site.


Please read the following sections for your personal safety:

  • Wainui Seaside Glamping is a small lifestyle property where natural and man-made hazards do exist. Guests accept that they enter the property at their own risk during their stay.

  • Participation in activities such as, outdoor baths, climbing trees, walking on the property and any other activity on the property is the responsibility of the guest and is done so at their own risk.

  • Wainui Seaside Glamping accept no liability for accident, loss of property or personal injury whilst on the guests stay.


Wainui Seaside Glamping is a smoke-free environment and takes Fire Safety seriously. By confirming the Booking the signatory and associated parties accept full liability for any damage resulting from any of the below conditions not being met:

  • Smoking and the lighting of candles or external fires are not permitted anywhere on the property due to the risk of fire. We are surrounded by thousands of native trees therefore there are no exceptions to this rule.

  • The fireplace is not permitted for use during fire restriction periods: between December and March. We are surrounded by native trees and have a high risk zone for rural fires between this period.

  • No candles, smoking, drugs of any substance, vaping (vapor smoking) or excessive drinking is permitted on the property.

  • Fireplace Instructions are available in each location on how to use safely. Follow these guidelines to ensure personal safety at all times.

Smoke Detection & Extinguishing:

Each location has a smoke alarm and fitted, and fire extinguishers as detailed below:

  • Barnie Fire extinguishers are located at each end of the Barn building internally, and another is placed outside by the solar equipment.

  • Ataahua Ruru Fire extinguishers are located either side of the fireplace, and inside the kitchen cabin.​ The tent also has a carbon monoxide detector.


  • For your personal safety check tidal information before walking around the estuary.

  • If you chose to use the kayaks maritime boat safety rules apply. Watch this video and visit Maritime New Zealand to keep safe on the water.

  • Be aware of the water and the risks it poses.

  • Do not enter the water if you have been drinking alcohol, are exhausted, or unwell.

Kayak Equipment Terms of Use:

  • Life Jackets are available and are hanging in the kitchen cabin along with seats for the kayaks. These must be worn while on the water, and the Water Safety Video before entering the water for your safety.
  • All kayaks, paddles, life jackets and equipment must be stored where found and rinsed down and clean to ensure they remain in good condition and are clean for the next user. A hose can be found at the rear of the bath cabin.

  • If you have difficulty moving the kayaks please ask for assistance.

  • By using the kayaks you agree to our terms, conditions and procedures on safely and liabilities.

Tsunami Warnings:

  • We have prepared these instructions to help you identify potential safety hazards during your stay, and to guide you on what to do. As stated in our conditions friends must follow and familiarise themselves with any procedures, conditions or terms.

  • We’re living on a coastline where tsunami could occur. It’s important to be prepared and know what the warning signs and alerting mechanisms are for a tsunami. Being able to determine these without the aid of the authorities can give you vital time to safely evacuate. This guide provides you with information about tsunami and how you can prepare yourself and your family should a tsunami occur.

Tsunami: What is it and causes it?

  • A tsunami is a series of surges generated when a large volume of ocean water is rapidly displaced. A tsunami surge can occur following a large earthquake. These are caused by uplifting or slipping of the seabed. There are three types of tsunami that pose a threat to coastal communities along the Bay of Plenty coastline.

  • Local Source — Local source tsunami occur anywhere from one minute to one hour after the earthquake has occurred. They can be triggered by quakes in fault lines close to the shore, or from areas such as the southern part of the Kermadec Trench.

  • Regional Source — Generally, regional source tsunami are generated along the Kermadec/Tongan trench (which includes earthquakes close to the Pacific Islands), which lies to the northeast of New Zealand. Regional source tsunami have a travel time of between one and three hours, depending on how close the source is to New Zealand.

  • Distant Source — Distant source tsunami are generated by earthquakes in other areas of the Pacific, such as Japan, South America or North America. Due to the distance that waves have to travel to reach our shores we have a much longer time frame in which to respond appropriately. How will I know if a tsunami has been generated? After a major earthquake there may not be time for the authorities to warn you of a local source tsunami. It’s important that you know what to look for and what to do. If you experience one of the following signs, do not wait for an official warning - move quickly to higher ground, or if the surrounding area is flat, move as far inland as possible.

Tsunami: What signs to look out for?

  • A strong earthquake in which it’s hard to stand up.

  • An earthquake that lasts for one minute or more.

  • Strange sea behaviour, such as the sea level suddenly rising or falling.

  • The sea is making loud, unusual noises or is roaring like a jet engine.

Tsunmai: When to Evacuate?

  • Look out for natural signs in the first instance. When there is more time, warning methods may include:

  • Continuous rise warning sirens – if you hear a constant rise tone from the fire siren, tune into 1XX (90.5FM, 92.9FM or 1242AM) and await instructions.

  • The coastal radio network may also be used in remote areas.

  • Mobile alerting system – vehicles with mobile alerting systems may broadcast instructions.

  • Online information – visit for up-to-date emergency management information, and sign up to receive email alerts.

  • Unofficial warnings – if you receive warnings from sources such as foreign media, friends or family and you feel the threat is imminent, you should evacuate immediately.

  • Evacuate to higher ground. Follow the track up to the top paddock.

  • Remain in the top paddock until you know it is safe as advised by authorities.

In any emergency following evacuate; get yourself to high ground away from danger; and notify the host of your location immediately.

Terms of Stay for Dogs

Terms: FAQ
bottom of page